i have posted in the forums two days ago here www.smartaddons.com/forum/229-sj-minicar...art-doesnt-work#6153 about minicart, todate no reply, i have also submitted a ticket with code TE-0000001583 also no any reply.

Just small advice, many people (Including myself) came here just because of support and NOTHING else, so this is the only area you can distinguish and attract more customers than having tons of Extensions.

As you may know, almost (IF not all) of your templates can be found on pirates websites, but why we come here? SUPPORT, so try to improve it then more subscribers will join. Just advises.

Dear ji shan,

I've reminded the technical supporter and he is checking. Please feel free to wait him.

And i want to say thank you so much for suggestion and many your kind. We always want to bring the best to you and despite the small disappointing from you can makes us worry.

I would like to thank you once again for this.

Regard,
Nghiem Diep

Dear Nghiem Diep,
This is a joke to tell me now i delete my own post.
You really think i sit here make a post and later i delete? You really think i have not others to do?
I tell you what, this is a lie!!!
i have not a reason to delete my own post but what i wrote here was the truth.

Message is this your way to make money?
Forum: SJ Joomla3
Posted by: pathfinder
You can administer your subscriptions by following the Profile link on the forum home page after you have logged in on the site. From your profile you can go to Subscriptions tab where you can unsubscribe from the topic.
URL: www.smartaddons.com/forum/241-sj-joomla3/6027-is-this-your-way-to-make-money#6105

Message:
-----
I'm also missing answers from supporters in this forum. Maybe it's because we are posting questions in the forum for the free Joomla3 template.
But trying one of the free templates (evaluation versions) and asking questions about it will always be the method to find out about support quality.
send on 30.11 and this post from Pathfinder i also delete????

Message Very dissapointed
Forum: Customer Testimonials
Posted by: SA Supporter
You can administer your subscriptions by following the Profile link on the forum home page after you have logged in on the site. From your profile you can go to Subscriptions tab where you can unsubscribe from the topic.
URL: www.smartaddons.com/forum/5-customer-testimonials/4466-very-dissapointed#6202

Message:
-----
Dear joerg,

We do not understand any thing which you say here.

You said that we only get money as much as possible.

Please provide the evidence in detail.

Thanks
and this i also delete????
i know kunea componete and you know we can not delete a post!!!
for me is clear people how tell the truth are not welcome.
i still hope people here be careful and check out before they buy one of your product.
So let see how long i see this post. mmh but maybe i delete by myself coz i dont like what i write;)

cheers Joerg

hi ji shan,
am afraid you buy here products.
i guess you not read my posts before "is this the way to make money?"
ahh sorry after a few days i decided to delete coz i not like what i wrote
i see here already many people wait answer but not get, nothing work really.
and the answer you get is same everyone get!

still hope for you you get what you need
cheers joerg

Dear jokertest

I am worry about your disappointed posts. We have tried to provide good services for all customers. Forum is public, and anyone can answer your questions, not from us only. If you have any urgent question, you should submit a ticket, our technical always answers right time at this system.

On forum, we priority for customers who have purchased our products and in support time.

Your question is for free template, we will have low priority for this. Also, we still answered your questions, not for all only.

I hope that you understand our policy and cooperate us to solve your issue. If you have any urgent question, please kindly submit a ticket to our Ticket System, we will help you to solve in 24 hours.

Thanks

I can understand jokertest, he is disappointed so he became angry, take an example for my case, i am paid customer, i submited my ticket and forums post since December 2, no one replied, i couldt wait, do i also decided to disable your plugin and module because my website had to go online. Yesterday after jokertest complains here,someone contacted me, then i gave him / her details. After that no feedback.

I am not just a customer, i am also a designer,so whatever happen i first try to solve by my own, i only post here when i fail expecting to get help. Note also whenever plugin has problem, it's very very bad for us, we have to work till late nights, i am in China +8, but always sleep late (like this time) trying to make things work.

So take jokertest point in positive way and understand unsatisfied customers become angry customers who then turn to be a HATER.