Custom Work Service

× IMPORTANT! Our support will be still working but having some delays from June 27 to June 28, 2022 (GMT+7) for Summer Holiday 2022 and resume to work normally on June 29, 2022. Thank you!

Project Enquiries

Submit a Ticket

How to get support?

Dear customers, future customers, partners and friends!

This support interface has all the tools we need to listen to your ideas and help you with your problems. Just choose your Department and write your questions or problems. We love feedback and satisfied customers. We promise that you will get answer for your question in 24 hours, so prepare to get satisfied.

If you have product related problem on your site please provide us the following things:

Link to your site: To check your site...
Admin account: To dig in the site more deeply...
Order id: To identify yourself...

FTP access (optional): Sometimes we can't solve the problems without it...
Important: Please sure that you added your domain to our domain list here. We will be priority support for domains which are registered in our domain list.

How to write a support message?

Language: Please write us in the following languages: english.
Browser info: If the problem is related to some kind of browser please send the details about it and some screenshots. It helps us a lot.

Custom Work Service

Your email
Your name
Department
Important	Please sure that you added your domain to our domain list here. We will be priority support for domains which are registered in our domain list.
Important	SA Support scope : + Commitment for bug fixes. + Helping users get demo site alike display. + Help debug compatibility issues with major / popular extensions. + Guide / provide hints for customization but no customization support for regular memberships or single product. + Only Developer members gets customization support (major customizations not included). Please sure that you added your domain to our domain list here. We will be priority support for domains which are registered in our domain list.
Your Order Number (*)
Extension Name (*)
Website Information	Your website: Admin account: FTP account:
Important	SA Support scope : + Commitment for bug fixes. + Helping users get demo site alike display. + Help debug compatibility issues with major / popular extensions. + Guide / provide hints for customization but no customization support for regular memberships or single product. + Only Developer members gets customization support (major customizations not included). Please sure that you added your domain to our domain list here. We will be priority support for domains which are registered in our domain list.
Your Order Number (*)
Product Name (*)
Website Information	Your website: Admin account: FTP account:
Important:	By submitting to this department, you agree to pay for our support. We will check your requirements and give you a good quote within 12 hours.
Your Budget
Skype Name
FaceBook
WhatsApp
FTP Host
FTP Username
FTP Password
Database Host
Database Username
Database Password
URL
Database Name
ThemeForest User Name
Item Purchase Code (*)
Product Name (*)
Website Information	Your website: Admin account: FTP account:
ThemeForest User Name
Item Purchase Code (*)
Product Name (*)
Website Information	Your website: Admin account: FTP account:
ThemeForest User Name
Item Purchase Code (*)
Product Name (*)
Website Information	Your website: Admin account: FTP account:
Item Purchase Code (*)
Product Name (*)
Your Order Number (*)
Product Name (*)
Website Information	Your website: Admin account: FTP account:
Subject
Message
Priority
Attachment(s)
Please write the antispam code

Submit a Ticket

How to get support?

Dear customers, future customers, partners and friends!

If you have product related problem on your site please provide us the following things:

How to write a support message?

SA Support scope :

SA Support scope :

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