Hi ji shan,

Thank you so much for your patience. I think there are many reasons are from our various Time-belt. I'm in the middle of night and all technical supporters are the same, so we can't support for you as you want. Again, i will remind our supporter to check your problems in the next working-day.

Thanks!

Dear our customers,

You're our best friends and our value will be not meaningful if without your satisfaction. You came to us with our products first but you can leave us with our services as after. We known about that and we don't want to let you go like that. We'll try to resolve all of your problems but please give us some time because of various time-belt. We're not in the same time and we just can support in the best in the working time.

Hi jokertest,
I checked and still haven't found the reason of the deleting of your topic. But in here, i want to say "i'm really sorry about the last reply for you", that is my mistake when judging that is your wrong without detail checking. I'm sorry again and i promise i will pay attention to this problem more. Follow your requirement, we deleted your account on our system. Please confirm with us again, if you still want to keep in touch with us. I really hope can be cooperated with you again in the other time if you want.

Thanks to all of you!

My name is Amaral Web Designer. I am an active member of the community Joomla Brazil.

I just have to mention that Smart Addons has excellent support. I am subscriber of this club since they started. At the time it was YTCVN. I was always very well attended. I get a decent treatment. When I renewed my subscription for Smart Addons meets all my needs.

Whenever I needed support - was attended on time.

This person who is posting negative things about Smart Addons - certainly do not know what this posting. I have the impression that this person is crazy. His words are offensive and untrue.

Smart Addons I recommend to all my friends.

Smart Addons is now one of the biggest clubs Joomla producer of the worldwide level.
Thank Smart Addons for his support and excellent quality products.

Honestly Amaral, there is no need to sugar coat and laud their praises. I am an active member of Rockettheme, Joomlart, and Smartaddons. The truth is that SmartAddons has the WORST customer support.

I have been with them for years and they have never improved. Do not get me wrong. They have nice templates/extensions but their customer support is just HORRIBLE

I say you are making policy subversiva.Eu am active subscriber for many years and so have positive testimony about Smart Addons.

If you are not active subscriber then you can not require support. Support is not given free to subscribers.

His words are nasty and seem to be coming from a competitor.

I'm usually quite happy with the customer support here at Smartaddons and just renewed my personal license last week...then I used SJ Worldnews and tried to used SJ Resorts and both have a serious conflict with Kunena.

I posted here in this forum and created a support ticket the morning of the sixth of December. I created a support admin account for the guys here and I have seen all the admins on this site over the last three days plus seen the support admin account used at my site.

Absolutely no response from the support here so far. Not even a recognition that they are looking into the issue, beside the automated we got your ticket email.

I have asked twice for some feedback via the support ticket and received none.

Whats going on.