I want to have My.Money back.
Nearly I am a member for one month. I can not use any of your products.
I didn't get any help.
I entered the your web site every hour in 24 in a day. I have never see you online.

I want My. Money back. I didn't use any of your products.
Don't ask me problem and details please, I have given all to you long time ego.

Hanifi

Dear hanifi,

We're on the traditional Tet holiday. We started the holiday from 7 Feb 2013 and will come back for working after 14 Feb 2013 (UTC+7:00). This is the reason that makes us can't reply for your ticket sooner. We really hope to see the sympathy from you if you haven't got the best support in this time.
I've reminded our supporter and he will spend the priority for this. About the requirement of cancelling the membership and refund as after that, we're sorry we don't support to refund for your case. Please feel free to read more about Policy Refund in here: www.smartaddons.com/terms-of-use

We hope to see your patience for this.

Thanks!