Please i didn't activate my account when you send mail activation email,,, and now when i try and click on the link activate... it not works .. the page is forbidden

could you help me pleas???

Dear emanam

I checked your account is active: prntscr.com/evdrrl
please check again.

Thanks

I speak about another account with subscription. not about this account that i use it to ask you.
I sent to you the email on for admin only field

Dear emanam

I could not found this account via your email on our system. please check your email that sent is right?

Thanks

I sent to you additional information that may help you to find my account, in For Admin Only field.
Thanks

Dear emanam

We could not found the any the account relate to your email that sent us.
please let's me know that product you bought by the account you sent us.
we only found the account for this email: prntscr.com/evdrrl

Thanks