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[SOLVED] payment problem
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TOPIC: [SOLVED] payment problem

[SOLVED] payment problem 6 years, 7 months ago #15703

payment was successes
but I received page with this message:
found 0 item
but I have 2CO Email about payment successes
I can give you my 2co order number.

Re: payment problem 6 years, 7 months ago #15705

  • diepnt
  • OFFLINE
  • Platinum Boarder
  • Posts: 442
  • Karma: 8
Dear Alan Ismael,

We're sorry. Your payment was failed and we answered for you about this 1 week ago in the ticket: www.smartaddons.com/index.php?option=com_rsticketspro&view=ticket&cid=9068&Itemid=265.
Please feel free to check your payment again. We would like to recommend you contact with 2Checkout about your payment.

Thanks!

Re: payment problem 6 years, 7 months ago #15706

Order Number : 105167751620
Merchant Order ID : 41976_XE5wREAmqjc9o9AK03coKzc0Kf

Youtech Company ( smartaddons.com )

Contents of your purchase :
Product ID : 6
Vendor Product ID : JTCP
Product Description : JTC-Personal
Product Name : JTC-Personal
Quantity : 1
Handling Fee : 0.00

Total : 39.00 ( USD )

Billing Information
Alan_Ismael
IP: 95.159.70.167 IP Location: Goran ( Iraq )
shnaybaa@hotmail.com

KURDISTAN
SULAIMANIYAH,
Iraq ( IRQ )

Thank you for your business.

* Please do not reply to this email. Your response will not be received. Please visit our website to contact us about your order.

***************************************************************

For questions about your order, including product delivery questions, please contact smartaddons.com

For payment specific questions, please contact www.2co.com (Customer support is available in English and Spanish.)
Last Edit: 6 years, 7 months ago by shnaybaa.

Re: payment problem 6 years, 7 months ago #15707

  • diepnt
  • OFFLINE
  • Platinum Boarder
  • Posts: 442
  • Karma: 8
Dear Alan Ismael,

This is not the email that confirms your payment. It is the email confirm your order on our system. You need to check email from fraud@2co.com on 29 December 2013. This email said that your payment was failed. Please feel free to check again.

Thanks!

Re: payment problem 6 years, 7 months ago #15709

what about this details please? its from 2co.com
URL is :www.2co.com/orderHistory.html

Youtech Company
smartaddons.com
sakurahm@gmail.com
84986456836


Current Bill To
Current Ship To
Alan_Ismael
KURDISTAN
SULAIMANIYAH Not Applicable Not Applicable
Iraq
shnaybaa@hotmail.com
N/A



Billing Method: credit_card 425569********83
IP Address: 95.159.70.167
IP Location: Iraq
Shipping Method: N/A
Ship Date: N/A
Tracking Number: N/A

Order History
Select All | None
Invoice/Occurence
Date
Amount
Invoice: 105167751641
2013-12-29
$39.00
JTCP - JTC-Personal JTC-Personal
(Order Not Yet Processed) - $39.00
JTCP - (REF) JTC-Personal JTC-Personal (Refund: 2013-12-29) -$39.00

* Depending on the issuing bank, charges on statements should appear as 2CO.COM*ytcvn.com
Total Charges $39.00
Total Refunds $39.00
Net Total
Last Edit: 6 years, 7 months ago by shnaybaa.

Re: payment problem 6 years, 7 months ago #15710

  • diepnt
  • OFFLINE
  • Platinum Boarder
  • Posts: 442
  • Karma: 8
Dear Alan Ismael,

As I said, the information you gave us is information confirms your order on our system, not from 2Checkout. All your payment need to be checked by 2CO before switching money to our account. And we need the confirmation from 2CO for your payment. They confirmed your payment was failed. This means we haven't received your money. Please feel free to contact with 2CO about your money in this case.

Thanks!
Moderators: phuongnt
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