08.05.2013 10:44:36 *************** wrote:
Well I guess you decided my issue is not important. I need my money back tonight. You have 2 hours from this message to refund my money. I have waited long enough. I was very patient and you abused my patience. I was specific that I was on a tight schedule and needed my site fixed.

08.05.2013 00:31:03 ************ wrote:
First of all, I used the quickstart package. This should automatically install the modules and everything else as advertised. Please make my site work or refund my money. I really have no time to waste. I apologize for sounding harsh but I decided to buy from a place less popular than rockettheme, shape5 etc.. and this is what I get. Please make my site work flawlessly like you advertise or refund my money. I have taken screenshots of all errors to send to PayPal. - If you can make this work for me I will know that you care about your customers and I will definitely appreciate you guys more. Thanks.

07.05.2013 10:47:37 loitt wrote:
Dear **************,

I think that maybe you just install the accompanied extensions and not configured them in module settings.

Please try to check and configure them again.

Thanks

07.05.2013 09:19:59 **************** wrote:
Hello, I have never seen this many errors when working on a template. Please see what the problem is on my site. I hope it is something simple. I am on a time schedule so your help is greatly appreciated. If I cannot get this to work, I will have to find another template that works out of the box flawlessly. Thanks for understanding.

Dear Davis Martinez,

Please feel free to give us your patience once again because of the timezone. Time for working from us differs from yours so we can't answer for you sooner. Please supply the info to our technical supporter, we will place high priority for your problem.

About the refund requirement, we're sorry we would like to ask resolving your problem the first, after that we will talk the refund requirement. Because you downloaded so many our templates in our store. Please read more about policy refund here: www.smartaddons.com/terms-of-use

Thank you for your patience!

I am sorry to disagree - about patience... I believe 24hrs is more than enough patience when this should work out of the box. I have sent my info to SA Loi and he is supposedly working on my issue.

As for downloads... when you download a product that works it is one thing, but when all of the downloads have issues then what good is it??? I can promise you I have been around the block before and Paypal will never hesitate once I show them the screenshots of bad product and misleading information from your company. I have not used your templates on any site and only plan on doing so if the templates work.

I am patient, I have tried to work out this issue through your ticketing system. If you take care of my issues promptly, I will definitely go about my business and continue with the subscription. If my issue is not handled well, I will simply get my refund and shop elsewhere.

I hope you understand this is just business. My customers also need their project to be on time. Out of all of the post on your forum it seems this is not the first time you have had issues with support.

I will wait to see what SA Loi will do about my website. Again this is just business.

Dear Davis Martinez,

Thank you for your understanding in this case. Your problem is not the same with other templates in our store. But we're paying attention to your problem with high priority.

Please feel free to wait the result and discuss with our technical supporter in the ticket system.

Thanks!

Dear Davis Martinez,

I have fixed these errors appearing on your site.

Maybe they are occurred by some reasons such as cache or your url ip (108.167.174.163/~alicias).

Please check your site again.

Thanks