2 weeks on and still no support..,

Dear Peter Young,

We're sorry. We haven't understood your problem in the ticket and asked you again on 6 March in there. Could you please feel free to describe more about your problem with our technical supporter? We will try to help you deal the problem as after.

Thanks!

Tell me where.., cause when I submit a ticket as I have 6 times I get NO response except once when I got an apologiy for the lateness.
I have outlined the problem.., that the right side module column is dropping underneath the content area several times no but No reply.

Just responding to the ticket would be a start!

Example of previous attempts

Dear PJAY,
I am sorry about the lateness.
Could you please explain your issue in more detail now?
Please send your site account to me if possible.
Thanks
02.03.2013 01:07:45 PJAY wrote:
I'll try again,
My client bought one of your templates on Thursday, on my recommendation.
I have since tried to add the domain of the site to her account but your system won't let me. The domain is www.xxxxxxxxxxx.com
Because I can't enter this information I can't access the help files for the SJ Gift template as it says I need a membership.
The reason I am trying to read the template help file is because the template is not displaying properly in product view. The right side module column drops down under the content area.

Dear Peter Young,

Please discuss this issue with us through the ticket.

We need more information to check it as soon as possible.

Thanks

I have attached a screen capture of the problem. Seems to me like a style sheet issue.

No browser holds it,s format when you go to a product detail page.
Chrome won't even hold its format on the front page.

I have viewed this in multiple browsers and on multiple computers.

The URL is www.golfgearaustralia.com.au/New/index.php

Have a look.

Regards
Peter

Here is screen capture attachment