I think that smartaddons needs an expert english speaking support technician and should find one soon.

More importantly however is the fact that not all of your extensions work with every template (joomla 2.5). I have thoroughly tested all addons with my Health magazine template, and many do not work very well, and some will not work at all.

I would like to recommend that your company do a "pruning" or establish a more informative extensions downloads area by including limitations for your extensions, with certain third party products. Many of your extensions are not responsive ready which can cause problems for customers.

Lastly, I recommend your company include JomSocial theses and kunena themes for your templates. These are the most popular 3rd party components being used today, other than K2, and would help increase customer loyalty and interest in smartaddons.com.

Walter.

Dear Walter Howard,

Thank you for distributing the good idea.

We understand your mean.

We are also upgrading some extensions and templates now.

In fact, maybe there are errors occurred on some different hosts.

Please tell us about all your issues.

We will check and resolve them as soon as possible.

Thanks

First and foremost, the necessity of creating menu items for sj_basic_news is problematic. I had a problem with sj_basic_news because the module does not work properly unless there's a menu item linking to the areas. This should not be the case. If the module is programmed correctly, then its use, anywhere, should lead to the articles in the categories, without needing menu item links. For comparison, see GK_NewsPro_4, at "gavick.com"

In your module descriptions, you should include explanations of its limitations, to help prevent customers from becoming frustrated over "known limitations."

SJ_Health has not been updated, even though there is a known bug. (See my tickets concerning sj_health not functioning properly when in offline mode.)

Your designs are beautiful, but without modules that work flawlessly, it makes a webmaster's job much more problematic and frustrating, thereby creating dissatisfaction with your products. Your products are too beautiful for you to let that happen.

Walt.

Dear Walter Howard,

Thank you for distributing all good ideas.

We will consider them and upgrade our products more and more better.

We hope that you will always offer the highly valuable suggestions for us in the next time.

Thanks

These are some things I would recommend your company focus upon:

Redesign your Joomla Modules; all of them, each with the ability to use "core joomla," "K2" and "Zoo," each module able to handle these other extensions / content systems.

Update your plugins (sj core, and YT system) to have a few options that can address some of the problems found on different host configurations.

All of the "other" template clubs seem to be focusing on "photos" because of the new "responsive" layouts, but they are stuck on that. Smartaddons should break that barrier and come up with 3 new layout schemes...

1) News templates are popular, because many bloggers and news companies use them as well. Take a look at AOL's homepage, MSNBC, New York Times and the Washington post. If you can blend the various layout options and make them available to joomla in a responsive framework, it would be priceless.

2) Education sites are blooming with Joomla, especially those able to connect with iJoomla's products properly, as well as JomSocial and Kunena. Take a look at the top ten education sites and you'll discover that even though they are seriously detailed, their user interface remains simple and clean.

3) Media sites are exploding these days, and it's important to be able to provide a clean dark/light version of your media templates, as well as multi-colored link choices for both dark and light themes, but also, it would be wise to investigate how to optimize / speed up joomla's core as well. Please see the Mac App "Web Crusher.

Your company has a lot of modules which could be merged to provide greater options for the webmaster, as well as speed up his / her site development time with SmartAddons products.

Lastly, Joomlart and several others are offering mixed bundles. Perhaps you could affiliate with JomSocial, iJoomla, AkeebaBackup and others to offer more complete and configured bundles. Your templates and modules with added functionality by these other companies.

These are just some thoughts for you to consider.

Walter.