You guys have the lowest quality support i have ever seen.
How is it possible 6 days and no one even check my ticket?
Why is this ticketing system then ????

Come on, all we have clients. I am client of yours. It is not about the 40$, it is about - i have problem with something you sell to me - i need help!

And now what ?? 6 more days refreshing your ticketing system like an alien ???

I am really disapointed. You have done such a great job with the templates and extentions and at the end your support is what makes your clients go away. .... Think about that.

And just to see that i am not just talking:

01.11.2013 21:51:19
Status open
Code TT-0000002916
Priority high
Assigned To Unassigned

Best Regards
Nikolay Uzunov

Dear Nikolay Uzunov,

We're really sorry about this. We've switched the problem to our technical department. Our technicians will check for you now.

Thank you so much for your patience!

Dear SA Nghiem Diep,
I have patience, but how can i explain to the clients one week off the job because of your lasy support team ???

Anyway ... thanks for the responce. Even late lets do the job.

Well,
your technical department fixed the problem in seconds.
Thanks

Dear Nikolay Uzunov,

Thank you for your patience again.
We hope you don't have difficulty when explaining with your customers.

Thanks!

I have one more question.
I am going to create one more online shop for my client with the same template.
Can you tell me wat was the problem so i fix it myself next time ???
Or i have to create ticket again ???