very bad support, takes to replay min some days

Dear WebsAir WebsLearn,

We're sorry for this late. Our technician replied for you in the ticket. Please feel free to check again.

Thanks!

I agree that support is very bad, i'm waiting for support 35 hours and still no answer. I used to get better support on non-commercial products..There is no time for our support but you have time to post status on facebook about templates. Why you make new templates when you have no time to support the one you have?

Dear Alan,

Could you please feel free to give us the number of your ticket? We will switch it to technical department for resolving.

About your question, we would like to answer that, we have various departments that have various responsibility. All technical problems that come with our products, our support department will help you resolve. And on Facebook, we have an other department for work. We hope to see the understanding from you for this

Thanks!

Hi, this is the ticket Code TT-0000002774
Regards

Dear Alan,

Please check the answering in your ticket. Our technician replied for you.

Thanks!