Dear Webshark24,
I see your problem.
Could you please feel free to post your question into our ticket system? We need provide more detail your information to check your code.

Thanks.

I dosnt found my Order ID, but i need one to send a ticket.

Dear Webshark24,
If you bought our products, you had an account in our site, you can login and see order history.
If you can not find it, you can send your user account in ticket, we will check for you.

Thanks.