sj news scroller has completely disappeared from our site. we took the stock site and started changing names of the modules and articles, but other than that nothing has changed, there is just white space where the module is supposed to be. when wand over the module space you see the link that's supposed to be there. the site in question is medhelpnetwork.com

ok, upon reading others posts, i tried offline mode, and the module displays properly, but once turned back online, the module disappears

Dear nick stump,

Could you please send your site account to us? We will check asap.
For the security reason, please enter your site account in
Require Help
From Staff + Mod/Admin?

Thanks!

where do i find require help from staff + mod/admin?
do you mean support ticket? i submitted one but have had no response

Dear nick stump,

Please following the steps:

1. click button Reply

2. please see on above, you will find :
Require Help
From Staff + Mod/Admin?

3. choose: Yes

4. then enter your site account in textbox.

Please refer to: lh5.googleusercontent.com/-yFHqIMoG-gc/UmZD0Zz1VAI/AAAAAAAAACc/_66n9CPzWv0/s512/requie_help.png


Thanks!

here are the requested information