I have a ticket requesting customisation open for 5 days with no acknowledgement, even though 2 days ago I spoke to someone using chat and they said I will be contacted.

I also have bought two plugins, 2 days ago, which I can not download. When I asked the same person on the chat, they said it needs to be verified, What needs verification? Plugins should just be bought and downloaded.

I am not impressed at all with the service so far.

Dear sir,
When you buy our product, we need confirm it and then we will send link to download for you by email. I see extensions which you bought was confirmed, please check your email to download them.

Thanks.