Been waiting 3 days for proper support and for someone to actually look at my problem but no-one seems very interested so how do I claim a refund?

product not-as-described: such issues should be reported to our Technical Support Department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honored.



Seeing as the module won't handle multi-language properly.

Now it's 4 days.

What does a customer HAVE TO DO to get proper support here?

Dear Sabine Ibach,

We're really sorry for missing your problem. Our technician is checking for you. Please feel free to give us one chance for this work.

Thanks!

With a quick comment "When i switch to German, i see that this module shows correctly.

Thanks & regards!"

Well, it doesn't.

please spend some time to look at the problem.

Go to the english site. Look at the module. The title is in German NOT English. Matratzen is NOT an English word. As I said previously the url is correct when looked at with Chrome but the title is not.

Dear Sabine Ibach,

Could you please feel free to focus in the ticket with our technician? Our supporter will answer for you in there.

Thanks!

Problem solved. Thanks for the support.