It is disgusting not to provide your customers who paid for a template access to the user guide unless they pay more money to buy a different kind of membership. That's like selling someone a car but telling him only after the purchase that he'll have to pay extra to get a key to start the car.

Have I misunderstood something?

I thought I had found a good template / add-on provider and have made a couple of purchases. Now, I'm afraid I'll have to exclude your company from consideration in the future, since I am now concerned about other unprofessional limitations I may run into with your products.

How will you change my mind?

Dear Kenneth Whistler,

We understand your mean.

With the customers who purchase the single products, we will send the user guide directly to their email.

We will consider your good idea in the next time.

Thank you

OK - That makes a lot more sense. Thank you. However, I can't see that I received a user guide for the company template. Is it inside the zip file? What's the name of the file?

When I installed the template, within the template manager in Joomla, there is a documentation link to the same old URL that I don't have access to.

Thanks,

Brent

Dear Kenneth Whistler,

We have sent the user guide of sj company template to your email.

Please check it.

When I installed the template, within the template manager in Joomla, there is a documentation link to the same old URL that I don't have access to.


=> could you please send the screenshot to us?

Thanks