i've submitted a ticket on 31aug and i haven't heard anything at all for several days! i'm very disappointed as last time i got a reply in 24 hours. what's going on?

Subject control buttons not displayed

Department Technical - Extensions

Date 31.08.2013 11:56:39

Status open

Code TE-0000002541

Dear Kim Suna,

I am sorry for this late. In the fact, you replied many emails so that our system could not see your ticket for priority.

We are checking now and answer you soon via ticket.

Thanks