Hello, I am having an issue installing the Yt Hosting quickstart package. I created a sub-domain and copied the .zip file there and extracted it successfully. When I go to the site to finish the install of Joomla it is on the Language step, when I click next nothing happens - no errors or anything so I cannot finish the installation process. Please help.

Hi Joe Parris,

Please try to install the quick start package again.

Note: your database information.

Could you please send the error screenshots to me?

Thanks

There are no errors and I don't even get to the database selection/creation screen. You can see the site at testhost.runthost.com. I had installed this before with no issues on another sub-domain that I have been testing with, what I was trying to do was to see if I could install it over an existing copy of Joomla. When I originally tried that I had the same issue, so I decided to create a new sub-domain with nothing in it and install the quickstart there, that is where I am at with the same problem.

Hi Joe Parris,

Could you please submit the ticket to our ticket sysmtem?

We need more information from your site in order to check this issue as soon as possible.

Thanks

Hi, I opened ticket TT-0000000331 but was unable to open the ticket to provide requested information. I did reply to the email but have not heard anything since then - over 3 days. Any updates? Thanks