Thanks for your patience. I am sending the access data with this message. Sorry, I missed that option before, but I thought you had a standard access with your quickstart packages.

Dear Carol Bochmann,

For this issue, please open file (your_site\plugins\system\yt\yt.php) and find this code:



Change by:


Thanks!

Thanks for your ... standard .... reply.

As we explained further up, this is exactly what we did. To begin with, this solution did work... but after some updates this solution no longer works on our site.

Error occurred because preg_replace is null



PS.: Probably related.... we also get an error message when we try to "Clean Cache: CSS, JS"
Thus we assume there must be a JavaScript conflict somewhere....

Turned off all other components .... and turned them on again ... one by one.

Now the error message for the Smartaddons "Clean Cache" disappeared.

But the template SJ Royal still cannot be accessed in the backend.

Waiting for a status update....

Thanks

Dear Carol Bochmann,

We are sorry for any inconvenience, could you please send us your account FTP so that we could check directly.

Thanks!