Dear Francesco Paolo Li Donni,

We understand your mean.

Only we (administrator) see your site account in

Require Help
From Staff + Mod/Admin?

when you reply the post on the forum.

If you want to send your private account to other place, you can submit the ticket to our ticket system at www.smartaddons.com/submit-a-ticket/submit-ticket

We will check your issue as soon as possible.

Thanks