Guys what is going on please?
Why is it taking this long to fix a small bug from your side?
Why am I paying for:
JEC-Developer License
JTC-Developer License

I wish i had known about this late response before i even bought the licenses!!!

Hi Baitona,

Please follow your ticket, we will check your problem and reply in there.

Thanks & regards!

Thanks for the fix finally,
However it was not a pleasant experience for me so far with SmartAddons.

It took you more than 5 days to fix a major issue in your template! With out any proper nor careful correspondence with your client (me) I ended up sending emails to the many departments of yours to have this issue FIXED.

Tat is not accepted at all and I should advice you to look carefully into the support of your clients requests and fix your themes bugs ASAP.

Dear Baitona IT Soultions,

Thank you for your feedback and we will try the best to answer your questions within 24h.

If you have any issue, please feel free to submit into our ticket system. That is the best way which help our technicians reach your issue. Then our team will reply for you via there.

Thanks!

Dear SA Nghiem Diep,

Maybe I should have used the ticketing system instead, it could have been more efficiently and more productive for me (as an end user) and you (as a service provider).
Allowing your support team to look into my tickets in a better manner and proper concordance ---> which could have lead into a better experience for me as a client and an end user.

I did file a ticket now with another issue, I will see how it will be handled

Best regards