i m download from oder site i dont have account if you can support my question ?

Dear Kenan,

We're sorry. This is commercial template from our store. We just only support for products that come from our store. Because you got packages from other site, we aren't sure the correct packages as our store.

If you need more assistance from us for this template, please join our club now.
Here is link for joining: www.smartaddons.com/component/osemsc/register?step=step1

Thanks!