I have the zip but i haven't the mail any more, could you pls send me it again?

tks Barbara

admin wrote:


I find your e-mail but when i tried to download the zip file for the extension i bought i got an error message Invalid ID.
I try to put the ID manually but i had the same error.

I bought this extension on febriary but i could never use it!
I need the right zip file, tell me how can i have it.
Barbara

Dear GenitoriChannel

I am afraid that you have to purchase again. For an order, you can download in 3 months with 5 downloading times

Thanks

I bought and payed this extension and i can't never use it because the zip i download does not contain all the file. Then i have a lot of work so i can't write you immediately.
Now, i think if you buy a car and it doesn't start you go to the seller and you ask for another car, is it right?
I buy an extension but it doesn't work because in the zip file ther aren't all the file it neeeded to work. So i'm sure you understand my problem and we can find a solution and i can use this extension...and i can make a positive comment of your assistance.
Barbara

Dear GenitoriChannel

It is from our policy. We allow you 3 months to download this and can ask us if you have any problem. I just sent you the download link again as exception. Please understand us, if any customers ask us with the same case if he does not use in 1 year, it will be a problem because we can upgrade the module and use with another price.

Thanks

Thank you very much, i receive the e-mail, download the extension and all works fine!
Thanks for your understanding
Barbara