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purchased but cannot get it to work
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TOPIC: purchased but cannot get it to work

Re: purchased but cannot get it to work 5 years, 2 months ago #37873

As we really, really need to get our menu setup complete, I thought I would see about getting in on this one hour help window.

I am here if anyone is listening..

Colin

Ahh shit, 11pm to 12pm, not after twelve.
I am such a dits some times.
I appreciate the assistance when it is possible.
Last Edit: 5 years, 2 months ago by ducky. Reason: Because I am an idiot

Re: purchased but cannot get it to work 5 years, 2 months ago #37901

Dear ducky

We're sorry late, please submit the ticket to get our support faster.
also, we will answer for your question here:
1. subtitles not working.
-> please open and save the menu item again, Our module can't get your link auto, you need to save it so it can save to database for our module
2. How do I increase the height of the menu?
-> please send us the screenshot to clearer: where do you increase height
3. How do I break up a menu into 2 columns?
=> you can refer here: drive.google.com/file/d/1ZBuqlav3DrOTXnaMtCW2KxQhglJ1UA0G/view
and add the width and drap the module... for your menu item.
4. How do I do Tabs?
=> please send us the screenshot about the tab

thanks

Re: purchased but cannot get it to work 5 years, 2 months ago #37911

3. How do I break up a menu into 2 columns?
=> you can refer here: drive.google.com/file/d/1ZBuqlav3DrOTXnaMtCW2KxQhglJ1UA0G/view
and add the width and drap the module... for your menu item.

Ok thank you for the tutorial.
What I am actually trying to do is split up a menu with that has 20 submenu items, into 2 columns s the menu does not drop down so low when it is opened.

attached:

4. How do I do Tabs?
=> please send us the screenshot about the tab.
How can I send you a screenshot, as I have no idea how to even begin.
i.e. no documentation...

Re: purchased but cannot get it to work 5 years, 2 months ago #37952

1. subtitles not working.
-> please open and save the menu item again, Our module can't get your link auto, you need to save it so it can save to database for our module

I have done that a million times already. Headings still point to homepage, and no subtitles.

The support was really good for awhile there, then left us hanging again.
We cannot present a site that has menu issues.

I will try for the 11-12 WC time tomorrow.
Last Edit: 5 years, 2 months ago by ducky.

Re: purchased but cannot get it to work 5 years, 2 months ago #37955

Ok I am here during the specified, 'special support' time for the West coast.

Hoping I can get some simple questions answered so, we can complete our mega menu setup.

1. Can't get subheadings to work

2. if a submenu can be split into two columns, anywhere in the submenu.

3. If i set the submenu to full width, I cannot click the submenu items.

view here site/british-columbia/thompson-shuswap/merritt-test.html
Last Edit: 5 years, 2 months ago by anhqn.

Re: purchased but cannot get it to work 5 years, 2 months ago #37956

Ok, I understand your busy. That is a good thing.
But I got up specifically to get some help during the 1 hour time period.
Made my request and now 40 minutes later have not heard back yet...
I still have faith, but we are running out of time.
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