Here are some important things you should know:
- The exchange policy is available for WordPress Themes on ThemeForest Only. Not available for WordPress Themes on SmartAddons
- If you purchase our WordPress Theme from ThemeForest, you are allowed to exchange for another WordPress Theme on Themeforest.
- We offer 1-to-1 exchange within 7 days from the date you purchased it
- We only give you ONE exchange. The second request will not be accepted.
How to get an exchange from us:
- You'll need to open a refund request on ThemeForest for the orginal theme and make a new order for the exchange theme.
- Please provide us the reason to refund is "You want to exchange for another Theme" with the Purchase Code of the exchange theme. We'll accept your refund request.
- You'll need to make the refund request for the original item within 7 days of your purchase to avoid being charged for both the original and exchange items.
If you have any queries about the process, please contact us!